Refund policy

Exchanges & Returns

At ohcomfy, we are dedicated to your satisfaction. Our products are strictly inspected to meet international standards. We encourage you to review our size guides and product details carefully before purchasing.

Return Eligibility

You may return items within 30 days of receipt, provided they meet the following criteria:

  • Items must be in original, unused condition with all labels and packaging intact.
  • Proof of purchase must be included.
  • Non-returnable: Panties, handmade/customized items, clearance products, and items with stains or odors.

Refund Solutions

We offer flexible solutions based on the reason for your return:

  • Quality Issues: For manufacturing defects (loose seams, undone hems, etc.), we provide a full refund and you do not need to send the item back.
  • Personal Reasons: If you wish to return an item for personal reasons, you may choose:
    • A 100% refund (customer covers return shipping).
    • A partial refund (20%-50%) and you keep the item.

Exchanges & Cancellations

  • Cancellations: Accepted for full-priced items within 60 minutes of order placement.
  • Defective Items: We replace damaged or defective items free of charge.
  • Exchanges: Please contact us within 7 business days of receiving your product for the best exchange scheme.

Shipping & Logistics

To initiate a return, email us at ohcomfyunderwear@gmail.com with your order number. We will provide the address of the nearest warehouse. Please note:

  • Return shipping fees are paid by the customer and are non-refundable.
  • We recommend using a traceable shipping service for items valued over $10.
  • If a parcel is marked "delivered" but not received, please provide proof from your local post office so we can investigate.

Contact Support: Our team replies within 1 business day (Mon-Fri, 9am-5pm EST).
Email: ohcomfyunderwear@gmail.com